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Terms and Conditions

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions govern the relationship between "Elixirika BioTech Ltd." (UIC BG205537369), with registered office in Sofia, Lozenets District, 47A Cherni Vrah Blvd., and the individuals using the website and online store located at https://elixirika.com/.

  1. DEFINITIONS
    1. For clarity and brevity, the following terms are used with the meanings below:
      1. Merchant – https://elixirika.com/ and all associated subdomains.
      2. Product – any item offered online in the Merchant’s e-store, described with its essential characteristics, image, and sale price;
      3. Order – the selected products and all attributes related to the method of delivery and payment chosen by the customer/user.
      4. Client/User – any person who has purchased or submitted a request to purchase a product from the Merchant’s e-store.
      5. Online store – the virtual store at https://elixirika.com/ owned by the Merchant.
      6. Prices – the final price of each product clearly indicated, excluding delivery costs.
  2. GENERAL PROVISIONS:
    1. This document contains the General Terms under which the Merchant provides goods and services to its Clients/Users through the online store. These terms are binding on all Clients/Users. By clicking the “Confirm” button at the “Order Confirmation” step, the Client/User fully agrees with and undertakes to comply with these General Terms.
    2. The products on https://elixirika.com/ do not constitute a legally binding offer but serve as an online catalog describing the Merchant’s product line.
    3. By clicking “Confirm Order,” the Client/User agrees to purchase the items in the shopping cart. This action constitutes a binding legal agreement. The contract is considered concluded upon receipt of order confirmation by the Client.
    4. The Merchant has the right to offer promotional deals, discounts, bonuses, and gifts announced on the e-store’s website.
    5. The official language of these Terms is Bulgarian. In case of discrepancy or conflict during access from an EU Member State or a third country, Bulgarian shall prevail. Cash on delivery payments will only be accepted in EUR.
  3. ORDER PLACEMENT:
    1. Each purchase order placed through the online store is subject to these Terms. In case of dispute regarding the will to be bound by them, the paying party shall be deemed the contracting party.
    2. Orders are placed via an electronic form available on https://elixirika.com/. The form must include: full name, delivery address, email, and phone number.
    3. When placing an order, the Client consents to these Terms by ticking the checkbox “I agree with the Terms and Conditions,” thereby submitting an electronic statement under the Electronic Document and Electronic Signature Act. Consent is also deemed to have been given by submitting the order itself.
  4. DELIVERY:
    1. Available items are delivered to the address provided by the Client within five (5) working days.
    2. Delivery is handled by a courier/shipping company and is at the Client’s expense unless otherwise stated in promotional terms.
    3. Delivery is considered complete when the product reaches the building at the specified address.
    4. The Merchant shall package the goods appropriately. Elixirika
      is not responsible for melted or spoiled goods during the summer due to high temperatures.
    5. The Client bears the risk of damage/loss during delivery. Once handed to the courier, risk transfers to the Client.
    6. The Client or an authorized person must inspect the goods immediately upon delivery and report any damages to the Merchant. The Merchant is not liable for transport damages.
    7. Upon delivery, the Client or a third party signs the delivery documents, if applicable. A third party is anyone accepting the goods at the address who is not the original buyer. If the Client refuses to accept the goods without justified reason, they must pay delivery and return costs.
    8. If the delivered product clearly does not match the order and the discrepancy is visible upon inspection, the Client may request replacement within 24 hours.
    9. Orders with incomplete, incorrect, or false information are void.
    10. If the Client fails to pay by cash on delivery as agreed, the Merchant is not obligated to hand over the product.
  5. HANDOVER OF GOODS:
    1. Goods are handed to the Client or a third party, who confirms receipt by signing delivery documents.
    2. If the Client is unavailable or access is not granted at the specified time and address, the Merchant is released from its obligation to deliver, and the sales contract is automatically terminated.
  6. PRICE AND PAYMENT METHOD:
    1. All prices at, https://elixirika.com/ are in Bulgarian leva (BGN) and/or the corresponding amount in Euros (EUR), excluding delivery fees.
    2. Shipping fees are payable by the Client based on courier rates listed on the courier’s website and/or in these Terms.
    3. The Client must pay all customs duties and other export-related charges.
    4. Payment methods include: cash on delivery, bank card via virtual POS, or other methods available on the website.
  7. PRODUCT INSPECTION & COMPLAINTS:
    1. Complaints follow the Consumer Protection Act. Claims may be sent to the email provided in the „Contacts“ section.
    2. Upon receipt, the Client must inspect the product. Any defects, missing accessories, or documentation must be reported immediately and documented in a protocol signed by the courier and Client.
    3. If no protocol is signed or the complaint is not made immediately, the Client loses the right to claim visible defects later.
  8. CLIENT RIGHTS & OBLIGATIONS:
    1. Clients may browse and order products at https://elixirika.com/
    2. Clients may check the status of their orders.
    3. Clients must pay the price as specified on the site. https://elixirika.com/
    4. Clients must not:
      1. Copy or use content from the site without permission of Elixirika.
      2. bUse automated systems to download information from https://elixirika.com/
      3. Overload the system with fake requests (flood).
      4. Violate citizens’ fundamental rights or Bulgarian laws.
      5. Damage the reputation of other users.
      6. Upload viruses or malicious software that may harm the site or users.
  9. MERCHANT RIGHTS & OBLIGATIONS
    1. The Merchant is not responsible for how users use the services.
    2. The Merchant may, but is not obliged to, retain materials on its server https://elixirika.com/
    3. The Merchant may suspend, change, or terminate services without prior notice if users breach these Terms. The Merchant is not liable for any damages resulting from such actions.
      https://elixirika.com/
    4. The Merchant shall transfer ownership, deliver the product on time, and ensure technical functionality where possible without compromising packaging integrity.
    5. The Merchant is not liable for software/hardware damage or data loss related to using the site.
    6. The Merchant may collect and use Client data unless the Client objects via email.
    7. https://elixirika.com/. The data use will comply with Bulgarian and EU law.
    8. The Merchant is not liable for non-performance due to unforeseeable circumstances, including internet or third-party service issues.
  10. PERSONAL DATA
    1. The Merchant guarantees the confidentiality of personal data. Data will not be shared with third parties unless required by law or with written consent. Falsified data voids this obligation.
    2. The Merchant may use the data only for contract fulfillment and in accordance with applicable laws.
      Disclosure is allowed only if required by law or competent authorities.
      Invoices may require personal or company identification numbers.
  11. AMENDMENTS
    1. These Terms may be amended at any time. The Merchant will notify users by publishing the updated version and providing a period for review. If the user does not object within that time, they are deemed to accept the changes.
  12. FINAL PROVISIONS
    1. Elixirika strives to keep site information accurate and up-to-date. For precise information, refer to the Contacts section.
    2. Color differences between product photos and actual goods are possible.
    3. Elixirika does not guarantee uninterrupted, timely, or error-free access to the site due to factors beyond its control.
    4. Elixirika Elixirika is a personal data controller and ensures data protection in accordance with the law. By accepting these Terms, the Client gives explicit, indefinite consent for their personal data to be used for order processing and delivery.
    5. These Terms are effective from the moment of publication. Disputes shall be resolved amicably; if not possible, by the competent court in accordance with Bulgarian and, where applicable, EU law.

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